Shipping policy

WHEN WILL MY ORDER SHIP?
We process orders in 2-10 business days.

Norway: Orders arrive within 3-5 business days after shipment.

Note: My shop will have period of delays during holiday season. Please email me if your order is urgent/a gift and I will try my best to ship it early!
Email: hongyi@yuebun.com

International: Orders can take up to 3-8 weeks to move through import destinations and customs (if applicable). Every country has different customs times, and we recommend that you contact your local shipping service if you believe your item is being held.

 

 

CUSTOMS
You, as the customer, are responsible for paying ALL customs and import fees, including your local taxes which are unassociated with Yuebun.



WRONG SHIPPING INFORMATION

We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.


If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times. If you choose to receive a refund instead of a reshipment, the shipping cost will be subtracted from the refund total.

 


Please send a private message if you have any other questions/inquiries. You may email me at Hongyi@yuebun.com. Please wait up to 3 business days to receive a reply.